Refunds & Cancellations
We stand behind every order on OurFarm. Here's everything you need to know about cancellations, returns, and refunds.
Last Updated: September 2026
Cancel within
2 hrs
of placing the order
Refund processed in
7 days
to original payment method
Report damage within
24 hrs
of receiving delivery
Order Cancellation
You may cancel an order within 2 hours of placing it, provided it has not been dispatched.
To cancel, email ourfarm.contact@gmail.com or call +91 89192 57391 / +91 90732 50865 with your Order ID.
Orders that have already been packed or dispatched cannot be cancelled.
Refund Eligibility
Refunds are available in the following cases:
Damaged or defective products received.
Incorrect items delivered.
Order not delivered within 7 days past the estimated delivery date.
Successful cancellation within the 2-hour window.
Refund Process & Timeline
Contact us with your Order ID, a description of the issue, and a photo (if applicable).
Our team reviews your claim within 1–2 business days.
Upon approval, the refund is initiated to your original payment method within 7 business days.
Track your refund status in My Orders in your account dashboard.
Non-Refundable Items
The following items are not eligible for refunds:
Perishable goods (fresh fruits, vegetables) once delivered.
Custom or bespoke orders agreed upon between the farmer and buyer.
Orders cancelled after the 2-hour cancellation window.
Products damaged due to improper storage after delivery.
Return Shipping
If a physical return is required, we will provide a prepaid return shipping label for damaged or incorrectly delivered items. For all other voluntary returns, the customer bears the shipping cost. Please do not ship items back without contacting us first.
Last Updated: September 2026 · OurFarm Technologies Pvt. Ltd.