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Have a question about your order, a product, or want to partner with us? Reach out — we'll get back to you within 1 working day.
MARKETPLACE SUPPORT
Online orders & direct farm dispatches active 24/7
100% Escrow protected settlements
Frequently asked questions
Can't find what you're looking for? Reach out directly via the channels on the right.
How do I track my order?
Once your order is dispatched, you'll receive an SMS and email with a tracking link. You can also track directly from your account under 'My Orders'.
How can I cancel or modify my order?
Orders can be cancelled within 2 hours of placing them if not yet dispatched. Email us at ourfarm.contact@gmail.com with your order ID.
I received a damaged product. What do I do?
Take a photo and email us within 24 hours of delivery. We'll arrange a replacement or full refund promptly.
How do I become a verified farmer on OurFarm?
Register as a farmer, complete your Business KYC in the Farmer Dashboard, and our team will review within 3–5 business days.
Is COD (Cash on Delivery) available?
We support instant online payments via cards, UPI, and net banking through our secure Razorpay-powered checkout, as well as Cash on Delivery (COD).
Still have questions? Browse our policies: